Delivery & returns
All deliveries from Picobello will be sent through the Royal Mail. As a small family business, deliveries make take up to 5-7 working days to arrive so please bear with us. As our soaps are handmade we take much care in sending them out so they arrive safely with you.
Postage costs £3 per delivery in the UK.
All soap bars are wrapped in recyclable, biodegradable glassine paper. As a company conscious of the negative impact plastic and packaging material has on the planet, we are committed to reducing our packaging material whilst keeping the soaps protected during delivery. You won’t see any bubble wrap or plastic wrapping. We use mostly Kraft paper mailing bags and natural buff tissue paper all of which is FSC certified and fully recyclable. We may send out soaps in reused cartons to avoid creating further waste, using ink stamps for labelling and biodegradable tape.
We cannot offer a returns service for soaps ordered online, but we will replace any soaps that may have been damaged in transit. Please email firstname.lastname@example.org with an image of your damaged soap and order details.